Refund policy

Return and Refund Policy
At Bean and Goose, we take great care in crafting our chocolate and experiences. If something isn’t right, we’re here to help.

Our Commitment
We want you to be completely satisfied with your purchase. If your order arrives damaged, incorrect, or not as expected, please contact us within 7 days of delivery so we can put things right.

Perishable Items
As our chocolate is a perishable product, we are unable to accept returns unless the product is faulty or has arrived damaged. If this happens, please email us at customercare@beanandgoose.ie with your order number, a description of the issue, and a photo of the item. We will arrange a replacement or a refund.

Workshops & Events
If you are unable to attend a workshop or event you’ve booked, we ask for a minimum of 7 days’ notice to offer a full refund or to reschedule. Cancellations within 7 days are non-refundable, but we will do our best to fill your place and accommodate you on another date if possible.

Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash. However, they may be transferred to another recipient.

How Refunds Are Issued
Refunds will be made to the original payment method. Please allow 3–5 working days for the amount to appear in your account, depending on your bank.

Need Support?
If you have any questions or concerns, please reach out to us at customercare@beanandgoose.ie. We’ll do our best to respond within 1 working day.